Advantage Hope
2017
“Proud to Live in Hope, BC” training is free, Hope-specific customer service skills training that is offered to businesses and organizations.
The two biggest challenges facing business owners in Hope are the seasonality of business and access to trained staff.
Businesses who hire for the summer have a finite amount of time and resources to train staff and job-specific skills are often prioritized over customer service skills. This program allows employers to access free on-site training in basic customer service skills for their employees.
Sessions run for three hours and are facilitated by the operations manager of the Hope Visitor Centre (operated by AdvantageHOPE). The AdvantageHOPE board are often involved in the training as guest speakers.